FAQ: Answers to Common Questions
NUGA – Frequently Asked Questions (FAQ)
1. What is NUGA?
NUGA is a sustainable home décor brand specializing in handwoven bamboo and sculpted concrete masks and pendant lamps. We blend traditional craftsmanship with contemporary design, offering ethically made, eco-friendly pieces that add warmth and character to any space.
2. Are your products handmade?
Yes! Every NUGA piece is meticulously handcrafted by skilled artisans, ensuring unique textures, natural variations, and high-quality craftsmanship.
3. What materials do you use?
We use sustainably sourced bamboo and high-quality concrete, ensuring that our products are both durable and eco-friendly. Our artisans use traditional weaving and sculpting techniques, keeping heritage craftsmanship alive.
4. Do you ship internationally?
Currently, we ship across India and are working on expanding to international markets. If you’re located outside India, please contact us at 📩 support@nuga.co.in, and we’ll do our best to assist you.
5. How long does shipping take?
- Domestic Orders (India): 7-14 business days
- Custom Orders: 15 - 30 business days
We will provide a tracking number once your order has been dispatched.
6. Do you accept custom or bulk orders?
Yes! We cater to custom requests, interior design projects, and bulk orders for businesses, hospitality, and retail partners. If you’re interested in a bespoke piece or wholesale collaboration, reach out to us at support@nuga.co.in.
7. How do I take care of my bamboo or concrete product?
- Bamboo Products: Wipe with a soft, dry cloth. Avoid prolonged exposure to moisture.
- Concrete Products: Clean with a damp cloth and avoid using harsh chemicals.
8. What is your return/exchange policy?
We accept returns/exchanges within 7 days of delivery for damaged or defective items. As our products are handmade, slight variations in texture and color are normal and add to their uniqueness.
9. How can I contact you for further assistance?
For any queries, custom requests, or collaborations, you can reach us at:
support@nuga.co.in | +91 8086515566 | www.nuga.co.in